A♥Step 1 of 12
Every message answered
WhatsApp, Instagram and Facebook messages are answered in the patient's language, day and night, from the answers your clinic approved.
- Says it is your clinic's AI assistant and links your privacy notice
- Price ranges you approved, never a final price
- Offers the next step: a free video consultation
2♥Step 2 of 12
Voice notes, photos and X-rays
Voice notes are transcribed and answered like text. Photos and X-rays are saved to the patient's private file.
- A new question in a voice note goes to your team, like a text
- Files are never posted in a group chat
- Your team opens them with a secure link
3♥Step 3 of 12
Medical questions go to your dentist
Asked whether a treatment suits them, it never guesses. The question is saved for your dentist.
- No diagnosis, ever
- Added to the doctor summary for the consultation
- The patient is told the dentist will answer
4♥Step 4 of 12
Your team stays in control
Anything new goes to your team on Telegram, in their own language. They answer once, and the patient reads it in theirs.
- New answers are saved for next time, after your OK
- Approval mode: check every reply in the first weeks
- Your team can take over any chat; the AI waits until they are done
5♥Step 5 of 12
When a patient wants a person
During opening hours a short hold message goes out and your team is alerted. After hours the patient is told when your team is back.
- Opening hours and public holidays set per clinic
- Nobody takes it in 10 minutes? Your team is reminded, then the owner
- Pain or an emergency goes to your on-call dentist at any hour
6♥Step 6 of 12
Busy days. No chaos.
When many patients write at once, your team only sees what needs a person.
- One pinned queue card that updates itself
- The same question from several patients? Answer once; each gets it in their language
- “I'll take it” button, urgent first, and a quiet summary at 19:00
7♥Step 7 of 12
Booking, synced with your calendar
Free times come straight from your calendar and are shown in the patient's own time zone.
- Video consultation or a visit to the clinic
- Move or cancel it in your calendar and the patient is told
- No double bookings
8♥Step 8 of 12
A summary for the doctor
When a patient books, your dentist gets a short summary: who they are, what they want, their files and their questions.
- In your team's language
- What the patient was already told, so nobody repeats it
- Medical questions marked for the consultation
9♥Step 9 of 12
A reminder the day before
Every patient gets a reminder in their own language before the appointment.
- Sent the day before
- Fewer no-shows
- In the patient's own time zone
10♥Step 10 of 12
Follow-up and reviews
Quiet patients get one gentle nudge. After the last visit, every patient is asked for an honest Google review.
- One nudge only, never spam
- No review request while a complaint is open
- A reply drafted for every new review, for your OK
J♥Step 11 of 12
Our own interpreter app, built for healthcare
For talking in person, at the desk or in the treatment room. It reads back what it heard and translates only after the speaker confirms it understood correctly.
- Two-step check: it listens, confirms, then translates
- Doses, dates and names stay exact
- Works both ways, on a tablet or phone
Q♥Step 12 of 12
Built for healthcare
Careful with every patient, and with their data.
- Only your team can open photos and health details
- Patients can stop all messages by writing STOP
- Every part can be switched off per clinic, and we are alerted if anything breaks