What an AI receptionist does, and what it shouldn't
The jobs worth handing over, and the ones that stay with your team.
ReadShort guides for owners who want to understand it before they buy it. No jargon, no tool names.
The jobs worth handing over, and the ones that stay with your team.
ReadHow approval mode lets you trust the AI before you let it run.
ReadWhat changes when a German or Arabic patient gets a reply in their language at night.
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The jobs worth handing over, and the ones that stay with your team.
An AI receptionist is good at the repetitive part of a conversation: greeting, answering the questions you have already answered a hundred times, collecting the patient's details and offering free times in your calendar.
It should not diagnose, give a final price or promise a result. Those belong to your dentist and your coordinator. A good system knows where that line is and hands the patient to a person at the right moment.
What our receptionist never doesHow approval mode lets you trust the AI before you let it run.
In approval mode every reply is shown to your team before it is sent. You see the patient's message and the draft in your own language, and you approve, edit or answer yourself.
After a few weeks you know which answers you always approve. That is when it makes sense to let those go out on their own, and keep approval for the rest.
All six safety rulesWhat changes when a German or Arabic patient gets a reply in their language at night.
International patients often write in the evening in their own time zone, which can be late at night in Istanbul. They also tend to ask several clinics at once.
A clear reply in their own language, with a next step such as a video consultation, is what keeps the conversation going. Your team still reads and answers everything in their own language.
Try it as a patient23:47
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